proton88 Privacy Policy

1. Who We Are

proton88 ("we," "us," "our") is the operator of the online gaming platform available at proton88.co, licensed under an international gaming authority. We act as the data controller in respect of the personal data we collect from members and visitors to our platform.

This Privacy Policy applies to all personal data collected through the proton88 website, mobile-optimised web interface, customer support channels, and any other services we provide. By registering an account or using our platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

2.1 Information You Provide Directly

When you register an account or interact with proton88, we may collect:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Email address;
• Mobile phone number;
• Residential address;
• Identity documents submitted for KYC verification (e.g., Malaysian MyKad or passport);
• Payment method details (e.g., registered FPX bank account, Touch n Go eWallet ID, Boost account reference);
• Communications you send to our support team.

2.2 Information Collected Automatically

When you access the proton88 platform, our systems automatically record certain technical information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Pages visited, session duration, and navigation patterns;
• Game activity and betting history;
• Login timestamps and session identifiers.

2.3 Data from Third Parties

We may receive additional information about you from KYC verification providers, payment processors, and fraud prevention services for the purposes of identity verification and transaction screening.

3. How We Use Your Data

proton88 will not use your personal data for any purpose that is incompatible with those stated above without first obtaining your consent, unless required to do so by law.

4. Legal Basis for Processing

proton88 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services described in our Terms and Conditions, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with our gaming licence obligations, anti-money laundering laws, and applicable data protection regulations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where such interests are not overridden by your rights.
• Consent: Processing for direct marketing purposes, where you have expressly opted in to receive such communications from proton88.

5. Data Sharing

proton88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following circumstances:

• Payment processors: Touch n Go eWallet, Boost, FPX banking networks, Maybank, CIMB, and Public Bank — for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party verification services used to confirm your identity and age in compliance with our licence obligations.
• Fraud and AML screening services: Transaction monitoring providers used to detect suspicious activity and comply with anti-money laundering requirements.
• Regulatory and law enforcement authorities: Where we are required to disclose information by law, court order, or direction of our licensing authority.
• Technology and infrastructure providers: Hosting, cloud, and security providers who process data on our behalf under strict data processing agreements.

All third-party processors engaged by proton88 are contractually required to process data only for the specified purpose and to maintain appropriate security standards.

6. Cookies & Tracking Technologies

The proton88 platform uses cookies and similar tracking technologies to operate and improve our services. Cookies we use include:

• Essential cookies: Required for platform functionality, including maintaining your login session and remembering your preferences.
• Analytics cookies: Used to understand how Members navigate the platform so we can improve page layouts, game categorisation, and site performance. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity checks.

You can control cookie preferences through your browser settings. Please be aware that disabling essential cookies may affect platform functionality. proton88 does not use third-party advertising or behavioural tracking cookies.

7. Data Retention

proton88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with our legal and regulatory obligations. Specific retention periods include:

• Active account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documentation: Retained for five (5) years following the end of the member relationship.
• Support communications: Retained for two (2) years following resolution of the relevant interaction.
• Marketing preferences: Retained until you withdraw your consent or request erasure.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

8. Your Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by proton88:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the original purpose, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances.
• Right to data portability: You may request a structured, machine-readable copy of data you have provided to us.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within thirty (30) days. Please note that certain rights are subject to exceptions under applicable law, particularly where retention is required by our licence obligations.

9. Data Security

proton88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• TLS encryption on all data transmitted between your device and the proton88 platform;
• Encrypted storage of passwords using industry-standard hashing algorithms;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing;
• Intrusion detection and monitoring systems operating on a 24/7 basis;
• Two-factor authentication available to all Members and enforced for administrative access.

In the event of a data breach that poses a risk to your rights and freedoms, proton88 will notify the relevant regulatory authority and, where required, affected Members in accordance with applicable law.

10. International Data Transfers

As a platform operating under an international gaming authority licence, proton88 may transfer personal data to servers or processors located outside Malaysia. Where such transfers occur, proton88 ensures that adequate safeguards are in place — including standard contractual clauses approved by the relevant data protection authority — to protect the security and integrity of your data in transit and at the destination.

11. Children's Privacy

The proton88 platform is strictly for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been created by, or that personal data has been collected from, a person under 21, we will immediately close the account, void any associated transactions, and securely delete the relevant data. If you believe a minor has accessed or registered on the proton88 platform, please contact us immediately at [email protected].

12. Changes to This Policy

proton88 may update this Privacy Policy from time to time to reflect changes in our data practices, our services, or applicable law. Where changes are material, we will notify registered Members via the email address associated with their account at least seven (7) days before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the proton88 platform following the effective date of any revision constitutes your acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by proton88, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available on the proton88 platform 24/7 after login

We aim to respond to all privacy-related enquiries within 14 business days. Where your request is complex or where you have submitted multiple requests, we may extend this period by a further 30 days, in which case we will notify you promptly.